If you need to view the information provided on this website in any other format or language please phone 0300 013 3333.

This website is managed by Ards and North Down Borough Council.

We’re working hard to make sure that as many people as possible can use our website, no matter what their ability. Our website has been designed with accessibility in mind.

You may need to customise your experience to suit your individual needs. We have some features to help you get the most from your experience:


SignVideo provides our Deaf or Hard of Hearing customers who use British Sign Language (BSL) instant access to a SignVideo online BSL interpreter, in real time, on a video relay system. This service is free from your own home. It’s simple, fast and secure. Find out how to connect to a SignVideo interpreter

Make the text bigger

Reading text on a screen is not always easy for some people. You can use your browser to change the text size.

Find out more about changing the text size in your browser

Alternative text

We try to make sure that all images on this site have brief alternative text which, where appropriate, identifies an image or its function. This alternative text (alt-text) is generally only visible when the browser's automatic image loading feature is turned off, or when you rollover an image with your mouse.


All text links are written so that they make sense when read out of context.

Downloading documents

There are a number of Adobe PDF (Portable Document Format) on the website. We try to tag as many of our PDFs as possible, subject to resources, for basic accessibility. This allows them to be read by speech browsers. We also try to provide an alternative text-only Word document version of a PDF. If you are having trouble opening these files you may need additional software:

For more information about PDF accessibility, please visit the Adobe PDF accessibility sectionIf you need extra help

If you need extra help in using computers, the web and assistive technologies, we recommend you visit BBC My Web, My Way. This site has videos and information to help you use the accessibility features of your computer and shows how to make it easier to use the web.

Accessibility limitations

While we've tried to make sure this site is accessible, you may encounter some limitations, for example when viewing maps or some of our videos. If you do find there are parts of the website that are inaccessible, please email or call 0300 013 3333.

Let us know if you are having difficulties

If you have any difficulty using our website or spot any problems, please email  or call 0300 013 3333. We’re happy to hear from you and your feedback will help us to make our site better. If you need some advice on what to write, please read this guide.

Accessibility statement

This site follows the accessibility guidelines issued by the World Wide Web Consortium (W3C) and the Royal National Institute for the Blind (RNIB). We aim to meet Level AA of the W3C Web Accessibility Guidelines

Contact us

Tel: 0300 013 3333

Ards and North Down Borough Council

Town Hall

The Castle


BT20 4BT